Customer Portal
Mobile
Customer Portal

Identity Theft Support Services

Choose from two plans designed to help you combat the growing problem of identity theft

Identity theft is one of the fastest growing crimes in the U.S.

 

  • Between 2020 and 2023, the Federal Trade Commission received about 5 million complaints about identity theft.
  • One-third of Americans have already faced some form of identity theft, according to the National Council on Identity Theft Protection.
  • In the U.S., identity theft occurs about every 22 seconds, according to the National Council on Identity Theft Protection.

Identity thieves are nearly impossible to catch and prosecute. Their numbers are growing, as are their methods for stealing people’s personal, financial, and health care information.

With so many criminals working against you, you need somebody working 24/7 to help you monitor and resolve potential identity thefts. 

Overview of two ID support services

As an AFA member, you now have access to two identity support services:

  • ID Responder+, a one-call resolution service that helps you quickly restore your compromised identity and repair any financial damage.
  • ID Defender+, comprehensive monitoring and resolution service designed to keep your identity out of the hands of cybercriminals.

Both services include ScamAssist. This service provides you with direct access to specialists who can help identify fraudulent communication and phishing schemes -- before you click -- to help keep your identity safe.

If you receive an email, text message, phone call or piece of mail that you’re unsure of, or if want to know whether a website is legitimate, ScamAssist researchers will:

  • Investigate the submitted message for signs of fraud.
  • Compare offers to known scams using a proprietary methodology
  • Provide a detailed assessment of what they believe is the level of legitimacy.
  • Provide relevant educational resources on common scams.

Members can use ScamAssist up to four times a month. 

 

Id Responder+

If you know or suspect your identity has been stolen, just place one call to our special hotline, which is available and staffed 24/7. That call will initiate any or all of the following services based on your needs:

  • Creditor notification and dispute services to help you recover from theft and challenge fraudulent charges against your accounts.
  • Credit freeze assistance to stop thieves from opening new accounts in your name by freezing records with credit reporting agencies.
  • Credit bureau fraud alert placement assistance on your credit bureau records, which will alert other financial institutions. The alert prompts lenders to contact you before issuing new credit, making it more difficult for thieves to open new accounts in your name. The alert will remain active for one year.
  • Ongoing dispute follow-up because identity theft isn’t resolved overnight.
  • Notification of police and legal authorities in cases where their assistance is needed; one less task you have to worry about as recover.
  • Medical identity theft assistance, which includes working with doctors, hospitals and your insurance company to correct fraudulent information on your medical records and remove fraudulent claims from your account.
  • Lost wallet assistance, which includes help replacing and canceling items like credit and debit cards, driver’s license, Social Security card, and passport.
  • Pre-approved credit card opt-outs so that others cannot use pre-approved offers to open accounts in your name.
  • Emergency cash advance and travel arrangements if you experience identity theft more than 100 miles from your home.1
  • Translation services if you are in a foreign country and need help communicating with authorities or filling out an incident report. 2
  • Identity theft prevention tips, which includes 24/7 access to our experts to help you safeguard your identity and protect your personal information.  

 

Id Defender+

Get all the features of ID Responder+ plus the following essential monitoring and prevention services, available 24/7. Whereas ID Responder+ helps you after your identity is stolen, ID Defender+ can also help you minimize the chances of identity theft.

  • Ongoing identity and credit monitoring via the ID Defender+ portal where you can track your profile and respond to alerts.
  • IDRiskIQ, a tool that helps you assess your susceptibility to fraud based on your demographics, online behavior and devices you use. After taking an assessment, this tool will provide you a score as well as feedback on how to protect yourself against cybercrime and identity fraud.
  • Digital security software to strengthen your online security. This suite of software helps protect you from keylogging, phishing attacks, unauthorized screen captures, and ransomware attacks.
  • Fraud alert placement on your credit file for one year if your identity is at risk.
  • Education resources to help you minimize your identity theft risk.
  • Assistance with opting out of credit mailings and marketing calls.
  • Look-back search for previously undetected cases of identity theft.
  • Email checks to determine if your address was compromised in a data breach.
  • Monthly credit refresh to keep regular tabs on your credit profile.
  • Instant alerts of suspicious activity via an easy-to-use dashboard.

1. Iris does not guarantee that its intervention on behalf of the Member duly enrolled in the Program will result in a particular outcome or that its efforts on behalf of the Member will lead to a result satisfactory to the Member.

2. Iris reserves the right, in its sole and exclusive discretion, to refuse to provide any Services to a Member for a cause of action that occurred prior to his or her enrollment in the IDT.

3. Iris services do not include, and Iris shall not assist the Member with thefts involving non-US bank accounts.

4. Iris provides Emergency Cash, Travel Arrangements, Translation, and Lost Wallet Assistance services in all countries of the world. However, Services cannot always be assured if conditions such as war, natural disaster, political instability, or regulatory restriction render assistance Services difficult or impossible to provide. In such instances, Iris reserves the right to suspend, curtail or limit its services in any area in the event of rebellion, riot, military uprising, war, terrorism, labor disturbance, strikes, nuclear accidents, acts of God or refusal of authorities to permit Iris to fully provide Services or inclusion on an economic or trade sanction list (such as, but not limited to the U.S. Department of the Treasury’s Office of Foreign Assets Control List).

5. Iris shall not be responsible for failure to provide, or for delay in providing Services when such failure or delay is caused by conditions beyond its control, including but not limited to labor disturbance and strike, rebellion, riot, civil commotion, war, terrorism, or uprising, nuclear accidents, natural disasters, acts of God, inclusion on an economic or trade sanction list or where rendering Services is prohibited by local law or regulations or other Force Majeure events.

6. The Services described in this Exhibit A to the Agreement shall be provided only to Client Members who have been the victim of a personal incident of fraud or identity theft. Iris Services shall not be provided to Client employees unless such Client employee is also a Client Member. 

NO SYSTEM USED TO DETECT SCAMMERS, MALWARE OR DANGEROUS ITEMS IS ENTIRELY SUCCESSFUL OR FOOLPROOF. ACCORDINGLY, MEMBERS WHO ACCESS AND USE SCAMASSIST DO SO ENTIRELY AT THE MEMBERS’ OWN RISK. GENERALI GLOBAL ASSISTANCE, INC. DBA IRIS® POWERED BY GENERALI (“IRIS”) SCAMASSIST SERVICES ARE PROVIDED TO MEMBERS ON AN “AS IS” AND “AS AVAILABLE” BASIS. WITHOUT LIMITING THE FOREGOING, IRIS AND ITS AFFILIATES, AGENTS, PARTNERS, AND SUBSIDIARIES DISCLAIM TO THE MAXIMUM EXTENT ALLOWED BY LAW ANY WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT IN CONNECTION WITH SCAMASSIST.

By asking us to evaluate a contact, offer or solicitation through ScamAssist, you agree: 1) that ScamAssist helps to determine whether an offer or solicitation is legitimate or poses an apparent threat, but it may not necessarily detect all threats; 2) that Iris is not responsible or liable for the availability, accuracy, or effectiveness of the techniques, products, tools, or resources used by Iris in its ScamAssist service; 3) that any references or links to websites or resources that Iris may send to you in response to your case do not imply any endorsement by Iris of the content, products, or services of such websites or resources; 4) that by using ScamAssist, you understand that Iris cannot and does not guarantee the safety of items checked using ScamAssist; and 5) that you assume all responsibility and risk arising from using, “clicking on," responding to, or otherwise engaging with any offer or solicitation that you may receive.